Curbside Pickup FAQs

Contactless Pickup FAQs

How can I place holds on library books and other items?

If possible, please place holds using our online catalog. This function will be available June 15th.  If you are unable, please call the library or use the Google Form located on our website. Have your library card number ready, if you know it. 

How will I know my hold items are ready for me to schedule pickup?

You will receive a phone call, email, or text message, whatever you prefer.

To support social distancing efforts, libraries offering contactless pickup are operating with very limited staff. Staff will fill holds as quickly as possible; however, wait times may be longer than usual. Thank you for your patience.

How do I return materials?

You can return materials to our book return. Please do not attempt to return items using the exterior table. Items will be quarantined for several days before they are checked in.

What are you doing to protect the safety of patrons and library staff?

The contactless pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. Staff is adhering to workplace safety requirements and CDC guidelines.

All physical materials have been quarantined.

Patrons and staff should not approach one another and must respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pickup service. If you notice patrons at the pickup table, please remain in your vehicle until the previous patron has departed.

Why are you using bags for pickup items?

Bags are a temporary measure to protect patron privacy, protect physical materials, and limit unnecessary contact. Bags help separate materials to avoid the need for patrons to sort through items on the pickup table.

In the event of severe weather, the library retains the right to cancel contactless pickup and we will make every effort to reach patrons with scheduled appointments.

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